Privacy Policy

The Veterinary Clinic Paris 17 (« we », « our ») undertakes to protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the law « Information technology and freedoms ». This policy details our practices concerning the collection, use and protection of information collected through https://veterinaireparis17.fr/.

1. Treatment Officer

The controller is the Veterinary Clinic Paris 17located at 101 rue de Prony, 75017 Paris. For any questions regarding your data, contact our contact person at vetoparis17@gmail.com or by mail.

2. Data collected

2.1 Data provided directly

When using our contact form, we collect:

  • Identity Last name, first name.
  • Contact details : email address, telephone number.
  • Content Free message.

No sensitive data (religious, medical, etc.) are requested. If you voluntarily communicate, their treatment will be strictly limited to the stated purpose.

2.2 Technical data

When browsing, we automatically collect:

  • IP address, type of browser, pages consulted.
  • Connection data : access times, duration of session.

This information is generated via cookies and analysis tools (Google Analytics).

3. Purposes of treatment

Your data is used to:

  • Responding to your requests via the contact form.
  • Managing appointments and follow the customer relationship.
  • Improve user experience analysing traffic via Google Analytics.
  • Meeting our legal obligations (e.g. retention of invoices).

4. Legal basis

Our treatments are based on:

  • Your explicit consent when submitting the form.
  • Lcontractual performance for the appointment.
  • Our legitimate interest optimize our services.
  • The compliance with legal obligations (e.g. consumer law).

5. Data sharing

5.1 Recipients

Your data is available at:

  • Our internal team (veterinaries, secretariat).
  • Our Subcontractors :
    • OVH (site hosting, data stored in France).
    • Google Analytics (traffic analysis, data transferred to the United States).

5.2 Guarantees for international transfers

Data sent outside the EU (e.g. Google Analytics) is protected by:

  • The Contractual clauses Types European Commission.
  • One partial anonymisation IP addresses.
  • One risk assessment in accordance with the judgment « Schrems II ».

5.3 Make an appointment online (Widget MonRendezVeto)

Our website uses a third-party widget offered by the MyRendezVeto platform (https://monendezvousveto.fr), allowing users to make an appointment directly online with our clinic. The data entered in this form (name, first name, phone, e-mail, type of animal, reason for consultation, etc.) are collected and processed directly by MonRendezVeto.

This service is hosted and secured by MonRendezVeto, for more information, you can consult their privacy policy on their site.

6. Shelf life

  • Contact data Three years after the last exchange.
  • Navigation data 13 months for cookies, 25 months for Google Analytics statistics.
  • Legal documents (invoices, records): 10 years.

7. Your rights

In accordance with sections 15 to 22 of the GDPR, you can:

  • Access to your data or correct.
  • Ask them deletion or limitation of treatment.
  • You between use for prospecting.
  • Withdraw Your Consent Anytime.

Response time - 1 month maximum.
Modalities :

  • Send a written request to vetoparis17 @ gmail.com or by mail.
  • Attach a copy of ID for verification.

In case of satisfactory non-response, you can enter the CNIL (https://www.cnil.fr).

8. Cookies

8.1 Typology

  • Essential cookies : necessary for the operation of the site (e.g. session management).
  • Analytical cookies : measure the audience via Google Analytics (tabled only with your consent).

8.2 Management of preferences

One cookie banner displayed on your first visit. You can:

  • Accept or refuse analytical cookies.
  • Change your choices at any time via the link at the bottom of the page.
  • Disable cookies via your browser settings (guide available on https://www.cnil.fr).

9. Data security

We implement technical and organizational measures to protect your data:

  • SSL encryption on exchanges with the site.
  • Daily backups databases.
  • Access restrictions sensitive data (strong authentication, annual audits).

In case of data breach, we undertake to inform you within 72 hours if this poses a risk to your rights.

10. Policy Changes

This policy can be updated to reflect legal or technical changes. The current version is always accessible via a visible link on all pages of the site.

Last updated : 6 May 2025.